Dear Customer, We provide Safe Organic Ingredients & Chemical Free Products for your doggies. Please feel free to ask any questions or concerns about our products.

Our contact information:

By email:
custserv@dddorganic.com

By Phone:
USA/Canada Toll Free 1-888-581-5478

Address:
2 Laurus Lane
Newton, Mass



custserv@dddorganic.com

Payment Method: We use PayPal, the most trusted name in online payments to process our guaranteed traffic orders. Please note: You do NOT need a PayPal account nor will you be required to get one to order. You can use any major credit card to place your order.

Shipping Information: Please allow 4-6 weeks for delivery

Refund, Returns and Cancellation Policies: 30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Email us at custserv@dddorganic.com to obtain a Return Authorization Number (RA#) and shipping instructions.Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your paypal account will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken.
Contact Us: custserv@dddorganic.com